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CH A P T ER 5
Whom Do I Travel With?
(Relationships and
Teams [Th]at Work)
LEADERSHIP RELATIONSHIP CHALLENGE
Despite increasingly competitive and isolating work settings and
declining interpersonal skills, much work has to be accomplished
with others and within teams. Great leaders help employees build
skills for professional friendships between people and among
teams.
sk 10 people what brings them joy, and
chances are good at least half will refer to peo-
ple they love. One of the saddest experiences
of Wendy’s career was talking to a client who
was extremely distraught by the 9/11 phone
Acalls that a man on one of the hijacked planes
made to say good-bye to his wife. She too was upset by this
image, wondering what it would feel like to receive such a
call. But that wasn’t what had upset him. “You don’t get it,”
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