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THE WHY OF WORK
organization sends the unintended message that influence
is a function of position rather than a function of insight,
information, and contribution.
Using these tools, leaders can thoughtfully use physical
space to communicate their values nonverbally. Is the use
of physical space contributing to a constraining, cold, and
isolating message or to a positive, inclusive, and caring one?
Positive Work Environment in Action
Creating a positive work environment is important in all
types of organizations—large and small, private and pub-
lic, domestic and global. Let’s look at how organizations in
different settings have used the 10 attitudes (plus principles
discussed in other chapters) to ensure that affirming rou-
tines replace cynical ones and that positive patterns outlive
any single event.
Merck has articulated a commitment to a positive work
environment with the following public statement:
A positive working environment is essential to allow our employees
to achieve their potential. It helps attract new employees to Merck
and motivates them to stay. Components of our working environ-
ment include numerous opportunities for employee development
and professional growth, competitive compensation and benefits,
our focus on health and safety, and our approach to diversity and
inclusion. 12
Their leaders then leverage the above tools to signal these
values and make this aspiration a reality.
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