Page 227 - How Great Leaders Build Abundant Organizations That Win

HOW DO I RESPOND TO DISPOSABILITY AND CHANGE? (GROWTH, LEARNING, AND RESILIENCE)

• • What were the results?
• • What were the lessons learned?

These answers are merged into an ever-evolving data set that
other consultants may draw on. Accenture’s consultants live
and work all over the world, but they still form a commu-
nity of values because they share so much information. The
Accenture database they draw on becomes a carrier of the
values of the firm.
The two principles we have laid out—generate and gener-
alize—help leaders build elasticity in employees by increasing
learning agility. With a broader range of skills, employees
can better cope with change. They come to see change as
offering opportunities for growth more than excuses for fail-
ure. When employees learn, they have enough and to spare
of the information, confidence, and skills not only to per-
form but also to contribute at work.

Resilience

Resilience is the ability and courage to bounce back and try
again when faced with change. One of the greatest examples
of resilience is U.S. president Abraham Lincoln. Born into
poverty, Lincoln faced defeat throughout his life. He lost
eight elections, failed at two businesses, and suffered a ner-
vous breakdown. Here is a sketch of Lincoln’s road to the
White House:

1816: His parents were forced out of their home. He had to work to sup-
port them.
1818: His mother died.

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