Page 243 - How Great Leaders Build Abundant Organizations That Win

CH A P T ER 9

What Delights Me?

(Civility and Happiness)

LEADERSHIP DELIGHT CHALLENGE

Partisanship sometimes affects organizations where there is more
hostility than civility and where a we-they, win-lose, right-wrong,
blame-and-shame mentality persists. Great leaders move away
from hostility and intolerance toward multiculturalism through
problem solving, listening, curiosity, diversity, and compassion
and by bringing creativity, pleasure, humor, and delight into their
organizations.

ecently, Dave’s father, Richard Ulrich, passed
away. As the family gathered to celebrate his life,
we were joined by an interesting assortment of
individuals whose work was far removed from
anything Richard did professionally: bank tell-
Rers, produce managers, teachers, and folks who
worked the window at McDonald’s. Why? Because when
Richard went to the grocery store for peaches, he did not just
see someone putting out produce. Richard saw an individual
with a name, a story, and a personality. He saw someone he

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