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CH A P T ER 2








            The Making of Abundance








        A             bundance is neither a random act nor an iso-



                      lated event. Leaders who intentionally create
                      abundance at work build organizations that
                      turn customer and investor expectations into
                      daily employee actions.




                      Wrestling with Paradox


        In Chapter 1, we introduced Vicki, whose early career
        enthusiasm is moderated by cutbacks and office politics;
        Raj, whose personal and family demands goals may temper
        his ability to grow his business to the next level; Grant and
        Shirlyn, for whom peaceful progression toward the twilight
        of their careers has been derailed by the current economic
        context; and Ivan, whose success has isolated him from him-
        self and others. The individuals in each of these cases might
        say, “I’ve got abundance at work, all right. An abundance of
        headaches and hassles.”
          Creating abundant organizations despite headaches and
        hassles requires leaders to struggle with paradoxical goals




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