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CH A P T ER 2
The Making of Abundance
A bundance is neither a random act nor an iso-
lated event. Leaders who intentionally create
abundance at work build organizations that
turn customer and investor expectations into
daily employee actions.
Wrestling with Paradox
In Chapter 1, we introduced Vicki, whose early career
enthusiasm is moderated by cutbacks and office politics;
Raj, whose personal and family demands goals may temper
his ability to grow his business to the next level; Grant and
Shirlyn, for whom peaceful progression toward the twilight
of their careers has been derailed by the current economic
context; and Ivan, whose success has isolated him from him-
self and others. The individuals in each of these cases might
say, “I’ve got abundance at work, all right. An abundance of
headaches and hassles.”
Creating abundant organizations despite headaches and
hassles requires leaders to struggle with paradoxical goals
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