Page 13 - Time Management

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Acknowledgments/About the Author
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Every subject has some special jargon and terms.These
boxes provide definitions of these concepts.
It’s always useful to have examples of what others have
done, either well or not so well. Find these stories in
these boxes.

This identifies boxes where you’ll find specific proce-
dures you can follow to take advantage of the book’s
advice.

How can you make sure you won’t make a mistake
when managing? You can’t, but these boxes will give you
practical advice on how to minimize the possibility.

Acknowledgments

My sincerest thanks to Sandra Williams, my project assistant,
and to Karen Fukushima, who provides the quality control for
all projects that issue from our company.

About the Author

Marc Mancini’s success as a speaker and writer in time man-
agement stems in many ways from his immensely varied career
activities. A professor at West Los Angeles College, he has
taught college-level courses in communications, French, travel,
critical writing, cinema, and humanities.
He is also one of the travel industry’s best-known speakers,
educators, and consultants. It’s estimated that over 100,000
travel professionals have benefited from sales and service train-
ing programs that he has designed or delivered. Among his
clients are Marriott, Holland America, American Express,
Lufthansa, and AAA.