Page 272 - Toyota Under Fire
P. 272

INDEX


        Tesla Motors, 32, 36, 223    Traffic (Tom Vanderbilt), 81–82
        Toyoda, Akio, 26–27, 29, 37, 116,   Training, 11, 43–51, 135–136, 184
            119–120, 128, 138–139, 142,   True North, 151–152
            152-153, 173-174, 178, 200,   Truth about Cars, 80, 117, 145,
            206–208, 212–214, 216, 219,   158n, 198
            220, 223, 226            Turley, Steve, 40–41
        Toyoda, Eiji, 211            Turner, Tim, 39–40
        Toyoda, Kiichiro, 5, 6, 42, 213  Turning crisis into opportunity, 37–
        Toyoda, Sakichi, 3–7             43, 153–198, 200
        Toyoda, Shoichiro, 27          by diagnosing root causes, 163–180
        Toyota Business Practices (TBP), 8–9,   by identifying the real problems,
            17, 28, 46, 169, 217          153–162
        Toyota Engineering and Manufactur-  by putting customers first, 180–
            ing North America (TEMA),     186
            37–41, 56, 110, 111
        Toyota Motor Company (Corpora-  Uchiyamada, Takeshi, 167, 173, 180–
            tion), 5 (See also specific headings,   181, 184, 210–211
            e.g.: History of Toyota)  U.S. auto market, 17–20, 23–24
        Toyota Motor Manufacturing Ken-  U.S. safety culture, 233–234
            tucky (TMMK), 11, 20, 39–41,
            52–54                    Vanderbilt, Tom, 82
        Toyota Production System (TPS),   Vartabedian, Ralph, 83
            6–8, 10, 16–20, 27–28, 215  Volkswagen, 86
        Toyota Technical Center, Michigan, 37  Voluntary separation agreements,
        Toyota Way, 17, 18               35, 37
          and crisis of 1950, 42     Volvo, 86
          focus of, 29
          in other cultures, 224–225  Wallace, Ed, 230–231
          primacy of, 27–28          Waste, eliminating, 4–6
          and response to crisis, 136–137,   Watanabe, Katsuake, 27, 29, 37
              200, 202–214           Williamsen, Paul, 170–171
          at TMS call center, 133–134  Wiseman, James (Jim), 129, 139, 217
          True North in, 151–152     Womack, James P., 19n
        Toyota Way 2001, The, 1, 12, 23, 61,
            127, 172                 Young, Robert, 56–57, 108















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