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218    Cha pte r  T h i r tee n


                                                      Usage Profile
                          45
                          40
                          35
                                                      4 gpm/hr. Leak is not
                          30                            being registered
                         Gallons  25
                          20
                          15
                          10
                           5
                           0
                              12:00 AM  1:00 AM  2:00 AM  3:00 AM  4:00 AM  5:00 AM  6:00 AM  7:00 AM  8:00 AM  9:00 AM  10:00 AM  11:00 AM  12:00 PM  1:00 PM  2:00 PM  3:00 PM  4:00 PM  5:00 PM  6:00 PM  7:00 PM  8:00 PM  9:00 PM  10:00 PM  11:00 PM


                                                         Day                   6-digit encoder

                    FIGURE 13.16  Traditional competitive 6-digit encoder fails to capture low leakage fl ow in early
                    morning hours. (Source: Neptune Technology Group.)


                    for a significant leak on customer piping downstream of the meter. Once such a pattern
                    is detected—and many utilities now offer a leak alert feature in their customer billing
                    package—leaks can be more quickly addressed, thereby saving water and preventing
                    an UHB and customer ill will.
                       Small, below detectable limits (BDL) leaks, which trickle at such low rates of flow that
                    they are often unmeasured by many water meters, are perhaps more common and more
                    difficult to detect than the large leak which is profiled in Fig. 13.15. One means to
                    address these leaks is the use of flow modification devices such as the unmeasured-
                    flow reducer (UFR) described in Chap. 12, Sec. 12.4. However, improvements in meter-
                    ing and meter reading technology are also giving water utilities effective capabilities to
                    detect these types of leaks. Figures 13.16 and 13.17 illustrate the value of a high resolu-
                    tion meter in registering a 4 gallon per minute (gpm) leak, where less sensitive metering
                    fails to detect this low leakage flow. The volume impact of a very small leak is shown in
                    Fig. 13.18. The leakage rate of 1/16 gpm is very small, yet results in a significant volume
                    loss over a period of months.
                       Another example of the use of a customer profile is water conservation tracking. At
                    times water utilities may need to impose water conservation restrictions such as twice-
                    a-week or odd-even day schedules for outdoor irrigation use, which is a highly water
                    intensive use in many dry regions of North America. Figure 13.19 shows a customer
                    profile that clearly displays higher consumption on Wednesdays and Saturdays due to
                    outdoor irrigation flows. Figure 13.20 shows a similar graph where the customer has
                    violated the outdoor water restriction by operating their irrigation system briefly dur-
                    ing early morning hours in the belief that this consumption would not be detected. The
                    customer profile can be used as evidence of this unauthorized irrigation consumption
                    and allow the water utility to pursue enforcement action against the customer if it
                    determines that this is warranted.
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