Page 275 - How to Create a Winning Organization

Lessons from My Notebook
It was important to me to keep track of these things—who was 257
where, when, and for how long. Everything and everyone was ac-
counted for.

NORMAL EXPECTATIONS
When I was coaching, I had a pretty good memory for facts and
figures, names and faces, and the rules of behavior that members
of the team were expected to follow. Nevertheless, I wrote things
down, including lists of personal qualities that I wanted our play-
ers to have or develop—the ingredients necessary for a successful
team. While my memory served me very well, I took no chances
that something would be overlooked or forgotten. Lists. Lots of
lists resulted.
My overall description of those lists as they pertained to players
came under the general heading “Normal Expectations.” In other
words, I did not consider the rules a hardship or particularly un-
usual. Here’s one list of those rules of conduct that players were
given and expected to observe.