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102 ESTABLISHING A SOLID DEPARTMENTAL FOUNDATION
• Boredom or feeling unchallenged: Procrastination is often a symp-
tom, as is a lack of enthusiasm for assignments.
• Egotism: An employee spends too much time texting in a meeting.
• Conscientiousness: The employee usually does more than is required.
The employee sets high standards, and his or her performance con-
sistently refl ects those standards.
• Caring: The employee takes a sincere interest in others and asks
appropriate questions that refl ect this attitude.
• Respect for fellow employees: The employee is considerate of peo-
ple’s needs and listens attentively to others.
• Upbeat and positive in approach to life and work: The employee has
a good sense of humor and looks at the brighter side of life.
Questions to Consider
• What can you learn by listening to the tone of written messages?
•What specifically will you do to improve your listening skills?
• What do you anticipate will be the benefits of listening more
clearly?
• Specifically, how can you promote good listening skills in your
department?
