Page 136 - Becoming a Successful Manager

Criticism is a valuable gift. But, to be viewed as
such, it must be properly wrapped and sensitively

presented.
It is kinder to be gently direct than to be

cruelly silent.

11

Giving the Gift of

Constructive Criticism

A MAJOR SUCCESS FACTOR FOR you as manager is increasing your
ability to improve the quality and effectiveness of the people under

your influence. Constructive criticism can help. When delivered
with appropriate intent and timing, it is the kindest, most gener-
ous way of saying, “Since you matter to me, I want you to be the
best you can be. My criticisms are gifts that will help you achieve
your objectives.”
As nice as that sounds in theory, what would you do if an employee
exercised poor judgment in handling a problem? What would you

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