Page 95 - Becoming a Successful Manager
P. 95
86 ESTABLISHING A SOLID DEPARTMENTAL FOUNDATION
What does the speaker hope to accomplish? Will the speaker succeed
in getting whatever it is he or she wants, which is really important to
this person?
In most cases, you’ll recognize that the negative statements you
overheard are a waste of time, energy, and emotion. This is because
defensiveness of any sort may satisfy one’s emotions, but it doesn’t
resolve the problem that triggered the defensiveness. The only thing
that was accomplished was that the employee blew off some steam.
Questions to Consider
• How can I better transform situations I encounter into problems
I can solve?
• How can I encourage my employees to be problem solvers rather
than defenders?
• How can I model my attitudes and behaviors so that I don’t
inadvertently do anything to create a toxic culture in my
department?
• When I encounter toxic behavior, how can I approach it with
problem-solving attitudes?
