Page 96 - Becoming a Successful Manager

Every action or reaction communicates something.
Determining what each “something” is provides the

enlightenment to understand and respond with clarity,

care, and purpose.

8

Listening—Really Listen

and You Will Hear

More than Words

A WELL-KNOWN SYMPHONY CONDUCTOR WAS holding auditions for a
new pianist. One particular candidate came highly recommended.
In fact, many of the orchestra’s supporters were sure he would be
selected because of his mastery of the keyboard. To no one’s surprise,

the candidate played flawlessly at the audition. However, he was not
selected. The disappointed supporters asked the conductor why he
declined to hire this pianist, given that he had played the composition
perfectly. The maestro said, “It is true that this pianist played all the

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