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LETTER 5-110: DIRECTOR, QUALITY MANAGEMENT
Mr. Jonathan Bates
Americana Corporation
9500 Corporate Drive
Detroit, Michigan 09876
Dear Mr. Bates:

The fact that you have advertised for a Quality Management Director
(City Times, January 5) demonstrates your commitment to realign the
corporate culture. It is this same commitment that has defined my career.

Indeed, over the past 25 years in corporate training and human resource
development, my focus has been on supporting innovation and
leadership -- on designing rather than adapting to the future.
I am certain that my past achievements augur similar productivity
improvements for Americana. For example, I have led corporate
management teams to:
-Commit themselves entirely to the goal of superior quality in
every aspect of service and performance.
-Drive this commitment into every level of the organization’s
culture and operations so that it becomes the everyday way of working.

-Free managers from their traditional focus on authority and
control so that they can embrace critical leadership ideals.
-Build these transformations into an existing infrastructure,
thus avoiding costly and time-consuming changes that erode success.
Undoubtedly, these are the objectives you seek to realize at Americana --
and I would consider it a privilege to explore them further with you. I
feel certain that my background and expertise (described in detail on the
enclosed resume) would be a singular asset to your organization.
I can be reached at (555) 456-7890.
Sincerely,

T. Wilson Johanson

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