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8 - PROJECT QUALITY MANAGEMENT

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Project QuAlity MAnAGeMent

Project Quality Management includes the processes and activities of the performing organization that
determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was
undertaken. Project Quality Management uses policies and procedures to implement, within the project’s context,
the organization’s quality management system and, as appropriate, it supports continuous process improvement
activities as undertaken on behalf of the performing organization. Project Quality Management works to ensure that
the project requirements, including product requirements, are met and validated. 8

Figure 8-1 provides an overview of the Project Quality Management processes, which include:

8.1 Plan Quality Management—The process of identifying quality requirements and/or standards for the
project and its deliverables and documenting how the project will demonstrate compliance with quality
requirements.

8.2 Perform Quality Assurance—The process of auditing the quality requirements and the results from
quality control measurements to ensure that appropriate quality standards and operational definitions
are used.

8.3 control Quality—The process of monitoring and recording results of executing the quality activities
to assess performance and recommend necessary changes.
These processes interact with each other and with processes in other Knowledge Areas as described in
detail in Section 3 and Annex A1.

Project Quality Management addresses the management of the project and the deliverables of the project.
It applies to all projects, regardless of the nature of their deliverables. Quality measures and techniques are specific
to the type of deliverables being produced by the project. For example, the project quality management of software
deliverables may use different approaches and measures from those used when building a nuclear power plant. In
either case, failure to meet the quality requirements can have serious, negative consequences for any or all of the
project’s stakeholders. For example:

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