Page 277 -

8 - PROJECT QUALITY MANAGEMENT

8.3.1.4 Work Performance data

Described in Section 4.3.3.2. Work performance data can include:

• Planned vs. actual technical performance,
• Planned vs. actual schedule performance, and

• Planned vs. actual cost performance.

8.3.1.5 Approved change requests

As part of the Perform Integrated Change Control process, a change log update indicates that some changes are
approved and some are not. Approved change requests may include modifications such as defect repairs, revised
work methods, and revised schedule. The timely implementation of approved changes needs to be verified. 8

8.3.1.6 deliverables

Described in Section 4.3.3.1. A deliverable is any unique and verifiable product, result, or capability that results
in a validated deliverable required by the project.

8.3.1.7 Project documents

Project documents may include, but are not limited to:

• Agreements,
• Quality audit reports and change logs supported with corrective action plans,

• Training plans and assessments of effectiveness, and
• Process documentation such as those obtained using either the seven basic quality tools or the quality
management and control tools shown in Figures 8-7 and 8-10.

8.3.1.8 organizational Process Assets

Described in Section 2.1.4. The organizational process assets that influence the Control Quality process include,
but are not limited to:

• The organization’s quality standards and policies,
• Standard work guidelines, and

• Issue and defect reporting procedures and communication policies.

®
©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) – Fifth Edition 251

Licensed To: Jorge Diego Fuentes Sanchez PMI MemberID: 2399412
This copy is a PMI Member benefit, not for distribution, sale, or reproduction.