Page 279 -

8 - PROJECT QUALITY MANAGEMENT

8.3.3.3 Verified deliverables

A goal of the Control Quality process is to determine the correctness of deliverables. The results of performing
the Control Quality process are verified deliverables. Verified deliverables are an input to Validate Scope (5.5.1.4)
for formalized acceptance.

8.3.3.4 Work Performance Information

Work performance information is the performance data collected from various controlling processes, analyzed
in context and integrated based on relationships across areas. Examples include information about the project
requirements fulfillment such as causes for rejections, rework required, or the need for process adjustments.

8.3.3.5 change requests 8

If the recommended corrective or preventive actions or a defect repair requires a change to the project
management plan, a change request (Section 4.4.3.1) should be initiated in accordance with the defined Perform
Integrated Change Control (4.5) process.

8.3.3.6 Project Management Plan updates

Elements of the project management plan that may be updated include, but are not limited to:
• Quality management plan (Section 8.1.3.1), and

• Process improvement plan (Section 8.1.3.2).

8.3.3.7 Project documents updates

Project documents that may be updated include, but are not limited to,
• Quality standards;

• Agreements;
• Quality audit reports and change logs supported with corrective action plans;

• Training plans and assessments of effectiveness; and
• Process documentation, such as information obtained using the seven basic quality tools or the quality
management and control tools.

©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) – Fifth Edition 253
®

Licensed To: Jorge Diego Fuentes Sanchez PMI MemberID: 2399412
This copy is a PMI Member benefit, not for distribution, sale, or reproduction.