Page 278 -

8 - PROJECT QUALITY MANAGEMENT

8.3.2 control Quality: tools and techniques

8.3.2.1 Seven Basic Quality tools

Described in Section 8.1.2.3. The seven basic quality tools are illustrated conceptually in Figure 8-7.

8.3.2.2 Statistical Sampling

Described in Section 8.1.2.6. Samples are selected and tested as defined in the quality management plan.

8.3.2.3 Inspection

An inspection is the examination of a work product to determine if it conforms to documented standards. The
results of an inspection generally include measurements and may be conducted at any level. For example, the
results of a single activity can be inspected, or the final product of the project can be inspected. Inspections may
be called reviews, peer reviews, audits, or walkthroughs. In some application areas, these terms have narrow and
specific meanings. Inspections also are used to validate defect repairs.

8.3.2.4 Approved change requests review

All approved change requests should be reviewed to verify that they were implemented as approved.

8.3.3 control Quality: outputs

8.3.3.1 Quality control Measurements

Quality control measurements are the documented results of control quality activities. They should be captured
in the format that was specified through the Plan Quality Management process (Section 8.1).

8.3.3.2 Validated changes

Any changed or repaired items are inspected and will be either accepted or rejected before notification of the
decision is provided. Rejected items may require rework.

252 ©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) – Fifth Edition
®

Licensed To: Jorge Diego Fuentes Sanchez PMI MemberID: 2399412
This copy is a PMI Member benefit, not for distribution, sale, or reproduction.