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488 CHAPTER 11 QUEUING MODELS

Do you agree with OEI management that one expands to 30 customers? Use the information
technician can meet the average three-hour that you developed in part (4) to justify your
service call guarantee? Explain. answer.
5 What is your recommendation for the number of 7 What are the annual savings of your
service technicians to hire when OEI expands to recommendation in part (6) compared to the
20 customers? Use the information that you planning committee’s proposal that 30
developed in part (4) to justify your answer. customers will require three service
6 What is your recommendation for the number technicians? Assume 250 days of operation
of service technicians to hire when OEI per year.

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