Page 9 - Between One and Many The Art and Science of Public Speaking

viii Contents

Speak Out 99
Be Aware of Biases 100
Summary 100
Check Your Understanding: Exercises and Activities 102
Notes 103
Considering Diversity Culture and Credit 81
Speaking of . . . Codes of Conduct for Public Speaking 85
Self-Assessment Is It Acceptable for a Speaker to . . . 86
Speaking of . . . Copyright 94

2 Between Audience and Speaker 105

Chapter 5 Listening 107

Everyday Importance of Listening 109
The Process of Listening 110
Hearing 110
Understanding 110
Remembering 110
Interpretation 110
Evaluation 111
Responding 111
Obstacles to Listening 111
Misconceptions 111
Physical Conditions 112
Cultural Differences 113
Personal Problems 114
Bias 114
Connotative Meanings 115
Anxiety 116
Poor Listening Habits 116
The Model Listener 116
Goals of Listening 117
Listening to Understand 117
Listening to Appreciate and Enjoy 120
Empathic Listening 120
Listening to Provide Feedback 121
Rules of the Road: Improving Listening Skills 122
Summary 123
Check Your Understanding: Exercises and Activities 125