Page 176 - Boost Your Hiring

162 Index

Confidence, 152 Interview structure/techniques, 141–149
Conflict with boss/coworkers, 20, 81–82 beginning the interview, 131–133,
Consensus/comparison rating system, 141–142
153–154 broad questions, then specific questions,
Coworkers, 19–20, 45–46, 81–82 143–144
Creative problem solving, 12 closing the interview, 146
Creative thinking, 59–60 deadline for decision, 148
Customer service skills, 69–70, 87–88 determining candidate not right for job,
147–148
Deadlines difficult questions/situations, 147
assessing candidates’ handling of, 101–102 eliciting questions from candidate, 146–147
informing candidates about hiring, 148 encourage/reassure candidate, 142–143
Difficult questions/situations, 87–88, 147 explaining job and responsibilities, 147
Disabilities, 17–18 keep your promises, 148–149
Discrimination, 124, 125 misrepresented qualifications, 156
note taking, 145
Evaluating candidates, 151–157. See also selling company and benefits, 147–148
Candidate evaluation structured interview, 144–145
communication style/confidence, 152 team/panel interview, 146
consensus/comparison rating, 153–154 Interviewee. See Candidate
nonverbal clues, 152 Interviewer
patterns/words, 152–153 basic rules in hiring, 159–160
rating candidates against one another, most common mistakes, 125–126
154–156 Intuition, importance of, 6
reading between the lines, 152 IQ test. See Manager’s hiring IQ test
Examples of past experiences, 153
Job applicant. See Candidate
Failure, coping with, 21–22, 23–24 Job description, 119–120
Fast-paced environment, 89–90 Job satisfaction, 15–16
Fitness for job, 11–12 Job skills, 34
Five-point rating system, 121
Follow-through, 97–98 Keeping up-to-date, 95–96
Forms and tools, using, 121–122 Key factor analysis, 119, 159
Knowledge-based skills, 117
General questions, 122–123. See also
Manager’s hiring IQ test Leadership skills, 77–78
Global markets, 79–80 Listening skills, 134, 135, 153
Goals of candidates, 49–50
Goodwill, 128 Make-believe scenarios, avoiding, 42
Groups, 31–32. See also Teamwork Manager’s hiring IQ test, 3–112
behavior-based questions, 57–108. See
Illegal interview questions, 18, 124, 125 also Behavior–based questions
Influencing another’s decision, 107–108 general interview questions, 6–56. See
Initiating action, 73–74 also Candidate
Intended length of stay on job, 51–52 rate yourself (total score), 112
Interpersonal skills, 120 review of questions/point evaluation,
Interview process, 115–157. See also 109–111
individual subheadings test instructions, 4–5
step 1 (planning), 115–126 Misrepresented qualifications, 156
step 2 (selection process), 127–139 Mission statement, 146
step 3 (interview structure/techniques), Mistake, 99–100. See also Failure
141–149 Motivating coworker/subordinate, 93–94
step 4 (candidate evaluation), 151–157 Motivational questions, 124