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P. 143

CHAPTER   4

     Guidelines for a

     Cost-Effective "Test"


     Operation








 Many of the methods thus far described, either singly or in combination, can
 address any particular manufacturer's drive for a high-quality product. As every
 manager knows, however, a successful "test" strategy (which includes inspection
 and other nontest quality activities) must be efficient and cost-effective, as well as
 technically appropriate. In addition, establishing a test operation involves more
 than "merely" determining test methods. From a project's inception to its conclu-
 sion, decisions include evaluating facilities and personnel, planning schedules, and
 other operational details.
     DeSena (1991) applied the program evaluation and review technique (PERT)
 to better define individual tasks in the planning process. He created a PERT chart
 that displays critical paths and associated timing. Figure 4-1 shows the first steps
 of an adaptation of his analysis. Despite the intervening years and the vast changes
 in both electronic products and test techniques, the principle remains as valid today
 as when DeSena originally proposed it.

    4.1 Define Test Requirements

    As discussed in Chapter 1, the first item on a test manager's agenda is to
 understand the product or products and to define test needs. Neglecting this step,
 choosing instead to construct a test strategy that encompasses all conceivable test
 requirements, often results in an excessively expensive solution that lacks impor-
 tant features or capabilities.
    In conformance with concurrent-engineering principles, defining test require-
 ments should begin during initial product design. Planning includes evaluating
 the organization, all product offerings, and management goals, policies, and
 constraints.
    For example, consider product-related issues. Personal-computer manufac-
 turing generally involves high volumes and state-of-the-art technology. Aggressive
 selling-price competition makes keeping test costs down critical. Personal-digital
 assistants (PDAs) must cram almost as much technology onto a much smaller
 motherboard. Appliances such as washing machines and microwave ovens, on the


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