Page 58 - How to Drive the Bottom Line with People

Built to Serve

initiative, but is delivered by an ongoing commitment
to humane values.

Exactly what is the net gain of humane values?
Where do they appear on the profit-and-loss state-
ment? In truth, you will not find such values quanti-

fied on a financial report. They reside in the people
you employ and the customers they serve. If Walt Dis-
ney were still alive, he might refer to this as the “pixie
dust” of business—that marvelous moment when you
realize you have created a sustainable culture, one that

is built to serve others, is rooted in humane values,
and is marked by a high level of trust. Then and only
34
= then can the human spirit be unleashed and the organ-

ization be catapulted to new heights.
When that moment occurs, the human engine of
innovation and inspiration begins creating an unlim-
ited supply of energy, constantly refueling itself and
delivering remarkable sustainability. People begin

identifying with the higher purpose and come to know
the joy of fulfilling work. People-centered organiza-
tions connect the work they are doing with the mis-

sion they are committed to accomplishing.
A sustainable culture-driven, people-centered enter-
prise exists when team members take ownership of
what they are doing and realize it is important and