Page 63 - How to Drive the Bottom Line with People

The Emerging Career Model

position or salary, as long as they grasp the
organization’s vision and mission.

he people-centered culture relies on leaders

Twho genuinely connect with team members. At
United, we believe connecting is the key to establishing
a sustainable culture because it requires going beyond
surface issues. Just as the body is covered with skin,
organizations are covered with the most recent financial

performance. In other words, the skin represents the
numbers. Sustainable, culture-driven organizations go
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beyond the skin to the heart and soul of their people. =

Connected team members understand the organi-
zation’s vision and mission. Because of that, they rec-
ognize the unique importance of their own specific
role. In the supermarket business, we have thousands
of opportunities each day to make a difference for

guests. For example, each day we make birthday cakes
for guests and their loved ones. When cake decorators
fill an order, they realize it is more than just another

cake request—it is an opportunity to breathe life into
a significant moment in someone’s life. Virtually any
grocery store will make a cake; I like to think no one
does it with United’s attention to detail. Its decorators