Page 157 - Roy W. Rice - CEO Material How to Be a Leader in Any Organization-McGraw-Hill (2009)

138 • CEO Material: How to Be a Leader in Any Organization

In a two million dollar project, $800,000 of it is caused by poor
communication.
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You can never not communicate.

What Does Being a Good Communicator Mean?
What Does It Look Like?

If you choose to do this (because it is your choice), you

■ Are aware of what you’re saying (and saying about yourself) when
you are or are not talking.
■ Make people from the top to the bottom feel a part of the
dialogue.
■ Exchange information by voice instead of writing and by
telephone instead of by letter or e-mail, to one instead of
many—whenever possible.
■ Use lots of media equally, comfortably, and effectively so that
you can influence a large number of people at the same time
(still, you know that there is no substitute for personal contact).
■ Are always accessible and ready to listen; you give an audience
and absorb more than you speak.
■ Never raise your voice when expressing disagreement or
dissatisfaction; you speak your mind in the right frame of mind.
■ Deal with aggressive people and in conflict situations without
drama, anger, or argument.
■ Cause others to be better communicators.

Listen Quick and Long

The best way to influence others is with your ears. If you listen in
a way that causes people to feel heard, you’ll hear things right the first
time, maintain the self-esteem of others, build better relationships, see