Page 72 - Build a Culture of Employee Engagement with the Principles

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Employee Engagement

what they are doing and in the process come up with remark-
able ideas to improve your business and satisfy your customers.
They respectfully challenge you and their team members when
they disagree. They treat the organization’s money like it was
their own. In sum, highly engaged employees do whatever they
can to make the organization succeed.
You cannot buy engagement, and you certainly cannot
demand it. I remember explaining the concept of engagement to
a client who became very enthusiastic and said, “I want you to
go tell my employees to get engaged!” It doesn’t work that way.
In truth, the extent to which employees are engaged has a lot
less to do with them and a lot more to do with their supervisor
and the organization as a whole. Not every employee is going to
think and behave as a business owner would. However, by the
end of this book, you will learn how to work with your employ-
ees so they understand and incorporate this “business owner”
perspective more fully into their own work. With that in mind,
how engaged are your employees?

EMPLOYEE ENGAGEMENT ASSESSMENT QUIZ

Read each statement below and decide how accurately it
describes your employees using the following scale:

a. Never or rarely engage in this behavior (0 points)
b. Sometimes engage in this behavior (1 point)
c. Regularly engage in this behavior (2 points)
d. Always or almost always engage in this behavior (3
points)

Place the point value of your answer choice on the blank line
next to the statement.