Page 73 - Build a Culture of Employee Engagement with the Principles

44 Carrots and Sticks Don’t Work

1. Employees appear passionate about their
work.
2. Employees speak with pride about the
organization.
3. Employees demonstrate high levels of
discretionary effort.
4. Employees take the initiative to correct
mistakes, even if it was outside the scope of
their normal responsibilities.
5. Employees regularly offer specific suggestions
for improvement.

Total Number of Points

INTERPRETING YOUR SCORES

0-5: You have a significant problem with employee engagement
in your organization. Your employees are largely underper-
forming relative to their potential. Scores this low indicate
that the problem is not limited to a few employees and
disengagement has actually become the cultural norm of
your organization.
6-10: Although there may be a moderate level of engagement
across your workforce, it is more likely that some employ-
ees are engaged while others are disengaged. Overall, you
may be getting only 50 percent of the discretionary effort
that employees have to offer. That’s leaving a lot of human
capital on the table. Scores in this range are consistent with,
at best, maintaining the status quo.
11-15: Congratulations, your score suggests a highly engaged
workforce! The culture of your department or organiza-
tion is one that fosters employee involvement, loyalty, and