Page 94 - Build a Culture of Employee Engagement with the Principles

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The RESPECT Model: Building a Culture of Employee Engagement

da tion—“You’ll respect me because if you don’t I’ll hurt you or
allow someone else to hurt you.” The second approach, which
I will call authentic respect, has little to do with controlling
or manipulating others and is epitomized by “I’ll respect you
because that is who I am.” However, with such respect does
come great power and the ability to influence others. Mahatma
Gandhi, Mother Theresa, Martin Luther King, Abraham Lincoln,
and Jesus Christ fall into this category. These leaders inspire
loyal followers who willingly exert extraordinary levels of effort
to help fulfill their leader’s vision. Unlike their tyrant counter-
parts, they demonstrate great respect for their followers. In
organizations, these leaders engage the hearts and minds of all
those around them. Who are the leaders you most respect? Are
you that kind of leader?

A Profile of Respect
At the top of my personal list of most respected leaders is Dr.
Edward Palmer, chair of the psychology department at Davidson
College. I can say without hesitation that Ed would appear near
the top of the list of anyone who knew him well. Although he is
an accomplished and respected academic scholar and teacher,
these are not the primary reasons for the respect he garners. Not
to be unkind, but he’s also not known for his physical prowess,
scintillating personality, or stylish dress. In fact, if you passed
Ed on the street or saw him at a party, it is unlikely that you
would pay him much attention. Although his footprint is small,
his impact on those around him has been profound.
Ed is a human being of unparalleled generosity, kindness,
humility, and compassion. Whether it is a student struggling
with his studies, a concerned parent, a colleague seeking his
wise counsel, or a member of the janitorial staff looking to chat,
Ed’s door is always open. He listens with greater sincerity and