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Chapter 7
the course and section number for all classes approved by the advisor. This form is
submitted to the registration office where it is fed into a document reader, which
electronically reads the completed forms; the data is then written to the master course
schedule disk.
• At the end of the two-week registration period, data from the master course schedule
disk is fed into the master scheduling program, which assigns students to courses. The
scheduling program is designed to maximize the number of students who receive their
requested courses while staying within class capacity limits. Once the master
scheduling program has been updated for all students, the program produces three
documents: (1) individual schedules for each student, (2) initial student lists for each
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class, and (3) the summary schedule report for the administration.
• After students receive their schedules, they are allowed to drop or add classes for a
period of two weeks. To add or drop a class, a student must first obtain permission
from the professor teaching the class. Once that signature is obtained on the drop/add
form, the student brings the form to the computer center where the clerk enters the
change into the scheduling system, which in turn updates the master course disk. The
clerk then prints out a new schedule for that student.

2. Develop a swimlane process map for the online ordering process for Active Bicycle
Company, shown below. Each of the following functions should be one swimlane: sales,
accounting, warehouse, and shipping.
• The process begins when a customer submits an online order form to Active Bicycle
via the Web. The customer supplies his or her name, address, email address, model
number of the bicycle they desire, and credit card number.
• When the customer clicks on the Confirm button on the Web page, Active Bicycle’s
system gets approval for the transaction from the credit card company. If the credit
charge is approved, the system assigns a number to the sales order, displays an order
summary for the customer to print, and sends a confirmation email to the customer. If the
credit charge is denied, the customer is asked to provide a different form of payment.
• The system then generates a two-part invoice, a stock release form, and a two-part
packing slip form. The stock release form is sent to the Warehouse Department, and
the two-part packing slip and one copy of the invoice are sent to the Shipping
Department. The other copy of the invoice is maintained in a holding file in the
Accounting Department to be filed later with the shipping certificate.
• In the warehouse, employees use the stock release form to pull the appropriate
inventory to fill the order. Assuming there is enough stock (for the purposes of this
exercise you can assume there is enough stock), the bicycle is packed into a special
box for shipping, with added protection so it will not be damaged in transit. Using the
stock release form, the warehouse staff inputs data into the inventory management
program to update the master inventory file. The warehouse clerk also must take the
information from the stock release form and manually fill out a shipping certificate,
which is sent to the Accounting Department for a further check that the items are being
released from the warehouse. The boxed inventory, along with the packing slip, is then
sent to the Shipping Department.
• In the Shipping Department, one copy of the two-part packing slip is placed in the
shipping department’s file cabinet, and one is included with the goods to be sent to the
customer.

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