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Chapter 7
online. Human Resources then prescreens the résumés and forwards information on
qualified candidates to the hiring manager for review. The hiring manager tells Human
Resources which candidates should be interviewed. Human Resources conducts brief
phone interviews of candidates recommended by the hiring manager; if the phone
interview is promising, Human Resources schedules an on-site interview. Candidates
interview with the hiring manager and with a Human Resources staff member. Human
Resources records the interviews in an applicant flow log.
• Once a candidate is selected for hire, Human Resources and the hiring manager
prepare an offer, and a background check on the candidate is initiated. Then, the hiring
manager must approve the offer and obtain the required approval signatures on a job
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offer approval form. Subsequently, the hiring manager extends the offer verbally to the
candidate, while Human Resources sends the written offer, including an employment
start date. Once the applicant accepts the offer, a drug screening is scheduled for the
candidate, who must also sign the offer letter and return it to Human Resources. At
that point, Human Resources notifies the hiring manager of the candidate’s
acceptance. Finally, if the drug test comes back negative, the new employee
completes new-hire orientation on the first day of work.

For Further Study and Research
Bonneau, Lauren. “Direct Relief Brings Technology from the Commercial World to the
Humanitarian World.” insiderProfiles, 2, no. 4 (October 2011): 24–29.
Cordes, Ronald M. “Flowcharting: The Essential Tool of Quality.” Quality Digest. January 1998.
www.teamflow.com/qdjan98.html.
Coronado, Fernando. “Multi-Chem Relies on BPM Solution to Improve Operational Processes.”
Business Process Trends. February 1, 2011. http://www.bptrends.com/publicationfiles/
02-01-11-CS-Multi-Chem-Relies%20on%20BPM-Coronado-final.pdf.
Hammer, Michael, and James Champy. Reengineering the Corporation: A Manifesto for
Business Revolution. New York: HarperCollins. 1993.
Harmon, Paul. “Royal Pharmaceuticals Case Study.” Business Process Trends. May 4, 2010.
www.bptrends.com/publicationfiles/05-10-CS-Royal%20Pharmaceuticals-Metastorm.doc2.pdf.
Harrington, H. James. Business Process Improvement: The Breakthrough Strategy for Total
Quality, Productivity, and Competitiveness. New York: McGraw-Hill, April 1991.

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