Page 233 -

Process Modeling, Process Improvement, and ERP Implementation
• Back in the Accounting Department, the shipping certificate is matched with the copy of
the invoice, and the accounting database is updated to record the completion of the
order. The accounting program then submits a payment request to the credit card
company, and both the shipping certificate and the invoice are filed in the accounting
office.

3. Develop a process map for the following request-for-quote process:
• Your company assembles affordable washing machines from purchased parts. Your
customers buy in bulk from you and then relabel the washing machines with their own
brand. Customers typically want unique features for their washers, and they often
submit a request for new features or other design changes, which results in a new 213
model being created. Customers initiate the new design process by submitting a
request for quotation (RFQ), which is a document that provides all the details for the
new washing machine model, including the quantity to be ordered. Your company
responds to the RFQ with a written quote, which details the cost for an order that
would meet the requirements of the RFQ. Many different departments, as well as the
manufacturers of the washing machine component parts, are involved in creating
the quote. The Sales Department must work closely with the Costing Department, the
Procurement Department, and the Assembly Department to provide a competitive
quote to the customer. Create a swimlane flowchart to document the flow of
information between departments and external partners in creating the quote, using
the following information:
• The following internal departments are involved in the RFQ process:
• Sales—Receives the customer’s request for a price quote; creates the final quote
and sends it to the customer.
• Assembly—Prepares production documents that detail the labor, tools, and
equipment required to produce the new washing machine.
• Procurement—Creates RFQs for vendors for any new components needed for
the new design.
• Costing (Accounting)—Computes the final cost estimate.
• The following external parties are involved in the RFQ process:
• Customer—Submits a request for a price quote; receives the completed RFQ.
• Vendor—Receives the request for a quote on the cost of component parts,
computes their costs, and submits a bid.

4. Develop an event process chain (EPC) diagram for the following staff-recruiting process at
Yellow Brook Photography:

• The current recruitment process for Yellow Brook Photography takes approximately 90
days. It begins when a manager completes a requisition and sends it to the Human
Resources Department. The Human Resources Department reviews and assigns a
number to the requisition and returns it to the manager for approval. He or she
approves it, obtains the required approval signatures, and then returns it to Human
Resources.
• Next, Human Resources creates a job posting and announces the position internally
through the company’s intranet, bulletin boards, or a binder of current job openings.
Human Resources collects responses internally for eight days. After that, Human
Resources solicits résumés from external sources by advertising in newspapers and

Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.