Page 19 - Crucial Conversations

1

The void created by the failure to communicate

is soon filled with poison, drive� and

mlstepre$entation.

-c. NORTHCOTE PARKINSON

What's a Crucial

Conversation?

And Who Cares?

When people first hear the term "crucial conversation," many
conjure up images of presidents, emperors, and prime ministers
seated around a massive table while they debate the future of the
world. Although it's true that such discussions have a wide­
sweeping and lasting impact, they're not the kind we have in
mind. The crucial conversations we're referring to in the title of
this book are interactions that happen to everyone. They're the
day-to-day conversations that affect your life.
Now, what makes one of your conversations crucial as opposed
to plain vanilla? First, opinions vary. For example, you're talking
with your boss about a possible promotion. She thinks you're
not ready; you think you are. Second, stakes are high. Y o u're in