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                     CULTURE, SOCIETY AND ECONOMY

                     added their notion that capitalism today is undergoing a fundamental
                     disorganization, then it becomes practically impossible for them to grasp
                     the substance of contemporary social, economic and political processes
                     and to formulate a credible way out.
                        The hope expressed by Lash and Urry is that the new ‘information-rich
                     production systems’ introduced especially in the United States following
                     the disorganizing neo-liberal reforms will also have an individualizing
                     and liberating effect. This aspect of the argument in Economies of Signs
                     and Space is explicitly different from that presented in End of Organized
                     Capitalism. In their earlier work, Lash and Urry explicitly characterized
                     the changes wrought by flexible production systems – only then reaching
                     their full potential – as ‘an integral part of the  disorganization of con-
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                     temporary capitalist societies.’ But in Economies of Signs and Space Lash
                     and Urry reject their earlier formulation as too one-sided – ‘because of
                     an overly structuralist conception of social process’. 20  What this point
                     refers to is the conception of flexible production and the global economy
                     as based on ‘flows’ rather than on structure – a weakness in their argument
                     to which I shall return. In Economies of Signs and Space also there is an
                     emphasis not only on the emergence of flexible production systems but
                     on the role of the new information industries, and this emphasis was not
                     present in their first work and points forward to the work of Castells’. 21
                     They now take the opportunity to argue that these production systems
                     require a better educated and more autonomous worker with indepen-
                     dent access to information on a variety of subjects. Thus, a new kind of
                     citizenry will arise who will be able to circumvent and challenge the
                     knowledge power of bureaucratic experts. As a result of this greater indi-
                     viduation of those now caught up in the extension of market relations and
                     the spread of technology, citizens will now exercise greater individual
                     judgment – greater ‘reflexivity’. Thus the unintended consequence of
                     marketization and the spread of technology, flexible production systems
                     and new global flows of capital – ‘disorganized capitalism’ – will be that
                     a more informed, critical and demanding citizenry will arise and this can
                     only mean greater democracy and accountability. They wrote:

                        This growing reflexivity is in the first instance part and parcel of a radical
                        enhancement in late modernity of individuation. That is there is an ongoing
                        process of de-traditionalization in which social agents are increasingly ‘set
                        free’ from the heteronomous control or monitoring of social structures in
                        order to be self-monitoring or self-reflexive. This accelerating individualiza-
                        tion process is a process in which agency is set free from structure, a
                        process in which, further, it is structural change itself in modernization that
                        so to speak forces agency to take on powers that heretofore lay in social
                        structures themselves. 22

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