Page 448 - Design for Six Sigma a Roadmap for Product Development

S D O Actions RPN E Current Controls C Potential Causes E Recommended T C V Open orders screen Identified next day by Systems failure 50 5 1 10 customer service center Computer system Not controlled Not authorized due to 10 1 1 10 includes load building clerical error Computer sys

Potential Failure Effects Late delivery Late delivery Late delivery Late delivery Late delivery

Potential Failure Mode Warehouse shipping document does not print No transfer entered Hub warehouse does not load correctly onto transfer carrier Late delivery, spoke to customer Late delivery spoke to customer PFMEA of a distribution process.

Process Step/Input 1. Distribution 2. Distribution 3. Distribution 4. Distribution 5. Distribution Total Figure 11.7

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