Page 151 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

Important

5 5 5 5 5 5 5 5 5 5

Somewhat Important

4 4 4 4 4 4 4 4 4 4

Neither

3 3 3 3 3 3 3 3 3 3

Not Important
How important are the following items in a bookstore. Please rank from 1 to 5.

2 2 2 2 2 2 2 2 2 2

Not Important

1 at All 1 1 1 1 1 1 1 1 1

Survey Questionnaire Has a good variety of best sellers Scheduled date for availability of out-of-stock books is clear Has a good variety of art books Has a variety of books on sociology, literature, science, and history The store clerks look hard for books for the customers Can ea

Table 6.1 1. 2. 3. 4. M 13. 14. 15. to understand 16. 17.

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