Page 65 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

46 Chapter Two

2.4.5 Phase 5: Verify

The goal of this phase is to verify the process performance and ability to
meet performance needs. The following steps are needed in this phase.

Step 1: Pilot Test and Refining
A pilot process should be implemented. Its performances will be measured
and evaluated in detail. Refinements may be found in different areas, from
the sequence of steps in the process, to the configuration of tools and
resources selected, and even the documentation of the process manual. The
validation plan and all the necessary follow-through should be overseen by
the DFSS team in order to determine that all the process needs will be met.

Step 2: Validation and Process Control
In this step we will validate the service process capability of the new service
and make sure that the actual process capability is acceptable. The process
control procedures will be established.

Step 3: Full-Scale Rollout and Handover to New Process Owner
As the new service is validated and process control is established, we will
launch a full-scale rollout. The new process can be handed over to process
owners, complete with requirement settings and control and monitoring
systems.