Page 13 - Effective Communication Skills by Dalton Kehoe

Exercises

1. Think of a situation where you talked directly with another about
something you wanted or needed, but you didn’t get it. As you recall the
scene, notice the ¿rst emotional reaction you remember having. Was it

positive or negative? Did you call up a label for the other person or the
way he or she talked to you? We will look at these natural reactions as

we move through the ¿rst section of the course.
2. Is there a situation in the recent past where looking back, you feel the
other person didn’t really listen to you and what you had to say, and
had the person listened to you, the outcome would have been better—
for you and for the other person? How do you feel about this situation
now when you recall it? Remember this feeling—we will return to the
importance of listening later in the course.

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