Page 337 - Effective group discussion theory and practice by Adams, Katherine H. Brilhart, John K. Galanes, Gloria J

320 Chapter 11

Situational Perceptions, and Management Styles,” 61. Fisher and Brown, Getting Together.
Western Journal of Communication, 56 (Summer 62. Kreps, Organizational Communication.
1992): 248–80. 63. Steven M. Alderton and Lawrence R. Frey,
44. Larry Erbert, “Conflict Management: Styles, Strate- “ Argumentation in Small Group Decision-Making,”
gies, and Tactics,” in Small Group Communication: in Communication and Group Decision Making, eds.
Theory and Practice, 7th ed., eds. Robert Cathcart, Randy Y. Hirokawa and Marshall Scott Poole
Larry Samovar, and Linda Henman (Madison, WI: ( Beverly Hills, CA: Sage, 1986): 157–273.
Brown & Benchmark, 1996): 213. 64. Min-Sun Kim and Truman Leung, “A Multicultural
45. Hal Witteman, “Group Member Satisfaction: A View of Conflict Management Styles: Review and
Conflict-Related Account,” Small Group Behavior, Critical Synthesis,” Communication Yearbook 23, ed.
22 (1991): 24–58. Michael Roloff (Thousand Oaks, CA: Sage, 2000):
46. Wilmot and Hocker, Interpersonal Conflict, 143. 227–69.
47. Ibid., 162. 65. Donald W. Klopf and James C. McCroskey,
48. Ibid., 147. Intercultural Communication Encounters (Boston,
49. Ibid., 165. MA: Pearson Education, 2007): 166.
50. Ibid., 165. 66. Stella Ting-Toomey and John G. Oetzel, Managing
51. Ibid., 159. Intercultural Conflict Effectively (Thousand Oaks,
52. Leslie A. DeChurch, Katherine L. Hamilton, and CA: Sage, 2001).
Craig Haas, “Effects of Conflict Management 67. Stella Ting-Toomey and John Oetzel, “Cross-
Strategies on Perceptions of Intragroup Conflict,” Cultural Face Concerns and Conflict Styles:
Group Dynamics: Theory, Research, and Practice, 11 Current Status and Future Directions,” in Handbook
(2007): 66–78. of International and Intercultural Communication,
53. Tim Kuhn and Marshall Scott Poole, “Do Conflict 2nd ed., eds. William B. Gudykunst and Bella Mody
Management Styles Affect Group Decision Making? (Thousand Oaks, CA: Sage, 2002): 141–63.
Evidence from a Longitudinal Field Study,” Human 68. Stella Ting-Toomey, “Intercultural Conflict
Communication Research, 26 (2000): 558–90. Competence,” in eds. Judith N. Martin, Thomas
54. Vidar Schie and Jorn K. Rognes, “Small Group K. Nakayama, and Lisa A. Flores, Readings in
Negotiation: When Members Differ in Motivational Cultural Contexts (Mountain View, CA: Mayfield,
Orientation,” Small Group Research, 36 (June 1998): 401–14.
2005): 289–320. 69. Judith Martin and Thomas Nakayama, Experiencing
55. Renz, “Paving Consensus: Enacting, Challenging, Intercultural Communication, 3rd ed. (Boston, MA:
and Revising the Consensus Process in a Cohousing McGraw-Hill, 2008): 171–4.
Community.” 70. Roger Fisher and William Ury, Getting to Yes:
56. Kevin W. Rockmann and Gregory B. Northcraft, Negotiating Agreement Without Giving In (Boston,
“Expecting the Worst? The Dynamic Role of Com- MA: Houghton-Mifflin, 1981; Penguin Books,
petitive Expectations in Team Member Satisfaction 1983).
and Team Performance,” Small Group Research, 41 71. Frank Tutzauer and Michael E. Roloff, “Communi-
(2010): 308–29. cative Processes Leading to Integrative Agree-
57. Ibid. ments,” Communication Research, 15 (1988):
58. Michael Gross, Laura Guerrero, and Jess Alberts, 360–80.
“Perceptions of Conflict Strategies and Communi- 72. Fisher and Ury, Getting to Yes.
cation Competence in Task-Oriented Dyads,” 73. Ichiro Innami, “The Quality of Group Decisions,
Journal of Applied Communication Research, 32 Group Verbal Behavior, and Intervention,”
(2004): 249–70. Organizational Behavior and Human Decision
59. Ibid. Processes, 60 (December 1994): 409–30.
60. Gary L. Kreps, Organizational Communication, 74. Wilmot and Hocker, Interpersonal Conflict,
2nd ed. (New York: Longman, 1990): 193. 259–60.

gal37018_ch11_291_320.indd 320 3/28/18 12:38 PM