Page 195 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

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Communication Skills | 183

• Successful communicators share five common traits such as accurate
perception, being precise, credible, controllability on their emotions,
and congeniality.
• Fostering an open communication climate, committing to ethical com-
munication, adopting an audience-centred approach to communi cation,
creating and processing your messages effectively and efficiently are the
four central themes of communication.
• Our voice influences people’s first impressions of us and the message
they ultimately receive. Hence, it is important to remember how you
say it is what counts.
• Listening is an integral aspect of communication. True listening is done
with our heart and eyes as well as our ears. It is about self-discipline, the
responses we make, the questions we ask and our body language. With
high-quality listening, we can understand people in a better way.
• Good communication skills are fundamental to all relationships and
one can learn these skills through practice.

R EFERENCES

McKenna, Colleen, 2003, Powerful Communication Skills, Viva Books.
Cole, Kris, 2000, Crystal Clear Communication, East West Books.
Monippally, Matthukutty M., 2001, Business Communication Strategies, Tata
McGraw-Hill.

Bhatnagar_Chapter 08.indd 183 2011-06-23 7:58:31 PM
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