Page 196 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

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9

Communication: Spoken English

After reading this chapter, you will be familiar with:
• Listening skills
• Articulation skills
• Presentation skills
• Interviewing skills

LISTENING SKILLS

Introduction

Most languages on earth are associated with four basic skills. They are
generally referred to as LSRW (listening, speaking, reading, and writing).
These skills are like tools. The more you use them with the right technique,
the more adept and effective you will be in the use of language.
Listening is a remarkably sensitive skill that makes interpersonal com-
munication truly effective and rewarding. You must realize that listening is
not a passive skill. In fact, it is surprising to know that it is not only active but
requires a good deal of hard work which is often accompanied by a slightly
increased heartbeat indicating that there is increased activity in the body.
If you want to be a good and attentive listener you must put in a great
deal of effort and self-discipline. You must not only understand the content
of the message, but also the feeling and intention conveyed by the speaker.
A poor listener can render ineffective or even completely ruin the speaker’s
desire to talk and devastate his confidence in his ability to communicate.
Poor listening can result in a complete breakdown in communication.
Listening is the most important of all the skills that one has to master in
order to be successful in a career. The higher the position in an organization,
the greater is the responsibility involved in listening.

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