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                                                               Understanding Communication    |    27

                            bored as you are’, ‘who cares’, ‘why are you bored’, and so on and so forth.
                            All of them, however, are confrontations of a kind. The teacher is in a sense
                            forced to do something even though he or she might prefer to ignore it.
                                Even the less obvious and less easily observed behaviours  communicate.
                            The smaller movements of the eyes, hands, facial muscles, and so on also
                            communicate just as much as do the gross movements of gesturing,  sitting in
                            a corner, or staring out of a window. These small movements are extremely
                            important  in  interpersonal  relationships.  All  nonverbal  behaviour,  how-
                            ever  small  or  transitory,  is  significant  as  each  has  a  meaning,  and  each
                            communicates.

                            Contextual

                            Like verbal communication, nonverbal communication exists in a context,
                            and that context helps to determine the meanings of any nonverbal  behaviour.
                            The same nonverbal behaviour may have a totally different meaning when
                            it occurs in another context. A boy’s wink of an eye to a beautiful girl in the
                            school bus means completely different from a student’s wink of an eye to
                            another friend of the same gender; it signifies a put-on or a lie. Similarly,
                            the meaning of a given bit of nonverbal behaviour will differ depending on
                            the verbal behaviour it accompanies. When separated from the context, it
                            is impossible to tell what any given bit of nonverbal behaviour may mean.
                            Sometimes, even if we know the context in detail, we still might not be able
                            to decipher the meaning of the nonverbal behaviour.

                            Believable

                            Why we are quick to believe nonverbal behaviours when they contradict the
                            verbal behaviour seems to be an unanswered question till date. Consider,
                            for example, a conversation between a teacher and a student. The student is
                            attempting to get a good grade for the course and is in the process of telling
                            the teacher how much hard work was put into the classes and how much
                            enjoyment was derived from them. Throughout the discussion, however, the
                            student betrays his or her real intentions with various small muscle move-
                            ments, inconsistent smiles, a lack of direct eye contact, and so on. Somehow,
                            the teacher goes away with the feeling, based on the nonverbal behaviour
                            that the student really did not put in a good deal of work. For the most part,
                            research has shown that when the verbal and nonverbal messages differ, we
                            believe the nonverbal.


              Types of Nonverbal Communication
                            The types of nonverbal communication can be grouped into the following
                            general categories:






       Bhatnagar_Chapter 02.indd   27                                                    2011-06-23   7:55:35 PM
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