Page 390 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

378 | Model Question Papers

• Decisions: Authority and decision-making lines are clearly understood.
• Conflict: Conflict is dealt with openly and is considered important to decision-mak-
ing and personal growth.
• Personal traits: Members feel their unique personalities are appreciated and well
utilized.
• Norms: Group norms for working together are set and seen as standards for every
one in the group.
• Effectiveness: Members find team meetings efficient and productive and look
forward to this time together.
• Success: Members know clearly when the team has met with success and share this
equally and proudly.
• Training: Opportunities for feedback and updating skills are provided and taken
advantage of by team members.
7. a. Qualities, which demonstrate interpersonal effectiveness, are:
• Builds and sustains positive relationships.

• Handles conflicts and negotiations effectively.
• Builds and sustains trust and respect.
• Collaborates and works well with others.
• Shows sensitivity and compassion for others.

• Encourages shared decision-making.
• Recognizes and uses ideas of others.
• Communicates clearly, both orally and in writing.
• Listens actively to others.

• Honors commitments and promises.
Interpersonal effectiveness starts with two things. The first involves understanding
oneself — understanding what drives one’s behaviour, and knowing one’s strengths,
weaknesses and triggers. Secondly, understanding the impact one has on others.
Interpersonal effectiveness is about understanding ourselves in order to understand
other people.
b. Shanon and Weavers’ mathematical theory of communication (1949) is widely accepted
as one of the main source of communication studies. It is a school of thought that sees
communication as the transmission of messages.
Shannon and Weaver’s model presents communication as a linear process. Its obvi-
ous characteristics of simplicity and linearity stand out clearly. Shannon and Weaver

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