Page 388 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

376 | Model Question Papers

thought. Irrespective of these controversies, it is has to be remembered that acquiring
soft skills needs tremendous effort on the part of learner.
c. The characteristics of confirming responses are:

1. Direct acknowledgement, when we respond directly to another person’s message
and, thus, indicate that we heard what was said and that the other person is included
in our perceptual world.
2. Agreement about content when we reinforce or support that the opinions are
included in our perceptual world.
3. Supportive response—when we give assurances, express understanding, or some-
how attempt to make the other person feel better or encouraged.
4. Clarifying responses, when we try to get the other person to express more, to
describe feelings or information, to seek repetitions or make past remark clearer.

5. Expression of positive feelings, when we share positive feelings about what the other
person has done or said.

Section – B

5. a. The need for affection has to do with how close people want to be to one another, some
individuals are high on the need for affection. Affection is closely related to disclosing
behaviour, which greatly influences our interpersonal relations and communication.

Interpersonal communication is satisfying when one manage to satisfy ones’ needs.
In the case of interpersonal needs, one depends solely on others for their satisfaction,
for example, giving recognition, able to influence, close intimate feeling etc. We feel
satisfied, and we seek the company of such individuals. We tend to avoid that type of
interpersonal communication situations, where our needs are generally thwarted. An
understanding of interpersonal need is essential in understanding communication.
b. The first step to be taken care of before you plan, research or organize a presentation is
to determine the precise objective of the presentation. You must have a very clear and
focused objective before you begin. In order to decide on your objective you need to
ponder over:
i. Why you are giving this presentation: You should at the very beginning be absolutely
clear about the purpose of the presentation. Is it to convince the audience of a particu-
lar idea, or it is to bring people together to plan and review the progress of a particular
project or are you seeking approval for a new project and emphasize on its innovative
aspects.
ii. Who is it aimed at: Then you should consider who it is aimed at. You must have a fair
idea of the intellectual level of the audience and accordingly structure out the presenta-
tion. It is indeed a task to consider the audience to determine how best to achieve your
objectives in the context of these people. During the presentation, you must be able

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