Page 426 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

414 | Model Question Papers

otherwise, life can become a drag. Priorities and assignments and deadlines change every
day; thus, the use of your ‘free’ time every day must change a little, too.
It is essential to make better use of your time, both in terms of devoting time to high
priority activities and avoiding wasting time or spending your time on less important
things. It is also required to be time effective, not necessarily time efficient, by selecting
the best thing to do at this moment from among the infinite possibilities.
b. Negotiation is one of the most common forms of conflict management. Everyday we
negotiate something. We negotiate with our work colleagues over where to go for lunch,
with our co teacher as to whether she/he can take our class when applied for leave. We
also negotiate with ourselves about how to keep certain commitments like a diet or stop-
ping a specific bad habit. It has been widely acknowledged that ‘win-win’ negotiation
is the best kind of negotiation. There are four steps to win-win negotiation that almost
anyone can perform with ease. These steps include plans, relationships, agreements, and
maintenance.

Establishing win-win plans is simple. One needs to:
• Agree on your own goals.
• Anticipate the goals of the other party.
• Determine areas of probable agreement.
• Develop win-win solutions to reconcile areas of probable disagreement.
Developing a win-win relationship is easy. One needs to:

• Plan activities, which allow a positive personal relationship to develop.
• Cultivate a sense of mutual trust.
• Allow the relationship to fully develop before discussing business in earnest.
Forming win-win agreements is easy. One needs to:
• Confirm the other party’s goals.
• Verify areas of agreement.
• Propose and consider win-win solutions to reconcile areas of disagreement.
• Jointly resolve any remaining differences.

Performing win-win maintenance is simple. One needs to:
• Maintain commitment by:

i. Providing meaningful feedback based on performance.
ii. Holding up your end of the agreement.

• Maintain the relationship by:
i. Keeping in contact.
ii. Reaffirming trust.

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