Page 428 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

416 | Model Question Papers

of the employee. Strengths and weaknesses, shortcomings and improvement strategies are
generally discussed here.

iii. Exit interview
Such an interview is conducted at the time of resignation. Here the employer gets a chance to
find out the reason for the employee’s decision to leave, to get a feed-back from the employee
about the organization, check all information regarding personal file, cheques, payments,
and other benefits.

iv. Problem interview

This type of interview is conducted to alleviate the problems that are either being created by
or being faced by an employee. This interview suggests solutions after discussion with the
employee about the problems.

v. Employment interview
This is the most conventional type of an interview where people are assessed on their emplo-
yability skills. Both the interviewer and the interviewee have to make important decisions
(whether to employ and whether to take up the employment).
7. a. Some positive behaviours can be cultivated to improve listening. First of all, you must
pay full attention to the speaker. This concentration is helped by alertness of the mind
and the body. If you are determined to pay attention, you can train and discipline your
mind and body to get into the listening mode.
Training for good listening is largely a personal responsibility and can be done by personal
effort. Listening skills can be improved by following some of the strategies given below.

i. Maintain eye contact
Eye contact keeps the listener focused and helps you to feel involved.

ii. Interpret the speaker’s nonverbal signs

The ears are not enough to listen to the message completely. We need the eyes as well. The
speaker’s body language can tell a lot about the state of his/her mind. Emphasize upon facial
expressions, gestures and posture, and tone and pitch of the voice, to let the listener have an idea
about the enthusiasm, excitement, anger or fear, nervousness, or impatience of the speaker.

iii. Stop interrupting
It is not possible to listen effectively while talking.

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