Page 427 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Model Question Papers | 415

6. a. The do’s of good listening
i. Listen caringly.
ii. Listen with your body.
iii. Listen with your eyes.

iv. Listen with your ears.
v. Listen with your heart.
vi. Listen with your mouth closed.
vii. Validate and confirm the message.
The donot’s of good listening
i. Do not interrupt.
ii. Do not contradict.

iii. Do not criticize or lecture about past behaviour.
iv. Do not nod your head constantly to hurry them along.
v. Do not assume that what they are talking about is the total content of their message.
vi. Do not interrogate.
vii. Do not use the occasion for self-aggrandisement.

b. Interviews are held for reasons other than just selection for employment. Based on the
purpose for which they are held, interviews can be classified as:
i. Promotion interview
ii. Assessment interview

iii. Exit interview
iv. Problem interview
v. Employment interview

i. Promotion interview

This type of interview is held when people are due for their promotion. It is an informal one
and introduces the candidate to the new responsibilities and persons he/she would have to
interact with. Clarifications about the job title, nature of duties, responsibilities, and expecta-
tions are made clear during a promotion interview. This type of an interview is held whether
there is competition or not.

ii. Assessment interview
It is a method of assessing the employee at regular intervals of time. This interview is more a
discussion than a question-answer session. Here, attention is paid to the career development

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