Page 440 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Project Name: Manual for Soft Skills
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Rate: The speed with which we speak generally measured in words per minute.
Redundancy: One question the information theorist has about the signals in a coding pool
is how predictable the next signal will be given that we know all of the signals that preceded
it. This is simply trying to determine how predictable (redundant) rather than how unpre-
dictable (entropic) the signals in a message are; that quality of a message which makes it
totally predictable and therefore lacking in information. A message with zero redundancy

would be completely unpredictable: a message of 100 per cent redundancy would be com-
pletely predictable. All human languages contain some degree of redundancy built into them.
It is generally estimated to be about 50 percent. All human messages therefore have some
redundancy.
Response: Any bit of overt or covert behaviour.
Society: Merely the name for a number of individuals, connected by interaction.
Semantics: The area of language study concerned with meaning.
Sign language: Gesture language that is highly codified, for example a Hitchhiker’s gesture.
Tactile communication: Communication through the sense of touch.

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