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4. C. W. Von Bergen, Barlow Soper, and Teresa Foster, 13. Mary Jane Collier and Milt Thomas, “Cultural
“Unintended Negative Effects of Diversity Identity: An Interpretive Perspective,” in Theories in
Management,” Public Personnel Management, 31 Intercultural Communication: International and
(Summer 2002). Accessed on Internet, July 20, 2002. Intercultural Communication Annual, Vol. 12, eds.
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“Diversity Management,” Public Personnel (Newbury Park, CA: Sage, 1988).
Management, 29 (Spring, 2000). Accessed on 14. Mark P. Orbe, “From the Standpoint(s) of
Internet July 20, 2002. Traditionally Muted Groups: Explicating a Co-
6. Beth Bonniwell Haslett and Jenn Ruebush, “What cultural Communication Theoretical Model,”
Differences Do Individual Differences in Groups Communication Theory, 8 (February, 1998): 1– 26.
Make?” in The Handbook of Group Communication 15. Ibid., 2.
Theory and Research, ed. Lawrence R. Frey 16. Donald W. Klopf, Intercultural Encounters: The
(Thousand Oaks, CA: Sage, 1999): 115– 38. Fundamentals of Intercultural Communication
7. G. M. Parker, Team Players and Teamwork: The New (Englewood, CO: Morton, 1987): 27– 30.
Competitive Business Strategy (San Francisco, CA: 17. Sarbaugh, “A Taxonomic Approach to Intercultural
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Systems Group,” in Groups That Work and Those Communication: International and Intercultural
That Don’t, ed. J. R. Hackman (San Francisco, CA: Communication Annual, Vol. 12, eds. Young Yun
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8. Martha L. Maznevski, “Understanding Our CA: Sage, 1988): 22– 38.
Differences: Performance in Decision- Making 18. Young Yun Kim, “On Theorizing Intercultural
Groups with Diverse Members,” Human Relations, Communication,” in Theories in Intercultural
47 (May 1994): 531– 52; Haslett and Ruebush, Communication: International and Intercultural
“What Differences Do Individual Differences in Communication Annual, Vol. 12, eds. Young Yun
Groups Make?” Kim and William B. Gudykunst (Newbury Park,
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Taylor H. Cox, Jr., “Ethnic Diversity and Creativity 19. E. Glenn (with C. G. Glenn), Man and Mankind:
in Small Groups,” Small Groups Research, 27 (May Conflict and Communication Between Cultures
1996): 248– 64. (Norwood, NJ: Ablex, 1981); Edward T. Hall,
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(May 1998): 135– 61; Kim M. Shapcott, Albert 20. William B. Gudykunst and Stella Ting- Toomey,
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(December 2006): 701– 20. “Independent and Interdependent Construals of
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to ‘Burgh life,’” Pittsburgh Tribune (September 1, Communication in Multi- Cultural Organizational
2007). Retrieved June 11, 2008, from www. Settings,” Communication Quarterly, 43 (Winter
pittsburghlive.com/x/pittsburghtrib/s_525237.html. 1995): 20– 38.

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