Page 14 - Electronic Commerce

Table of Contents

Electronic Mail (E-Mail) 377
xi
E-Mail Benefits 377
E-Mail Drawbacks 377
Spam 377
Solutions to the Spam Problem 378
Web Site Utility Programs 385
Tracert and Other Route-Tracing Programs 385
Telnet and FTP Utilities 386
Indexing and Searching Utility Programs 386
Data Analysis Software 387
Link-Checking Utilities 387
Remote Server Administration 387
Web Server Hardware 387
Server Computers 388
Web Servers and Green Computing 389
Web Server Performance Evaluation 389
Web Server Hardware Architectures 390
Summary 394
Key Terms 394
Review Questions 395
Exercises 396
Cases 397
For Further Study and Research 401

Chapter 9 Electronic Commerce Software 403
Web Hosting Alternatives 405
Basic Functions of Electronic Commerce Software 405
Catalog Display Software 406
Shopping Cart Software 407
Transaction Processing 409
How Electronic Commerce Software Works with Other Software 410
Databases 411
Middleware 411
Enterprise Application Integration 412
Integration with ERP Systems 413
Web Services 413
Electronic Commerce Software for Small and Midsize Companies 416
Basic CSPs 416
Mall-Style CSPs 416
Estimated Operating Expenses for a Small Web Business 417
Electronic Commerce Software for Midsize Businesses 418
Web Site Development Tools 418
Midrange Electronic Commerce Software 418
Electronic Commerce Software for Large Businesses 419
Enterprise-Class Electronic Commerce Software 419
Content Management Software 421
Knowledge Management Software 422

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