Page 22 - Electronic Commerce

Preface

from the chapter to an actual situation that a real company or organization
xix
has faced. The cases offer students a rich environment in which they can
apply what they have learned and provide motivation for doing further
research on the topics.
• For Further Study and Research Each chapter concludes with a comprehen-
sive list of the resources that were consulted during the writing of the chap-
ter. These references to publications in academic journals, books, and the IT
industry and business press provide a sound starting point for readers who
want to learn more about the topics contained in the chapter.
• Key Terms and Glossary Terms within each chapter that may be new to the
student or have specific subject-related meaning are highlighted by boldface
type. The end of each chapter includes a list of the chapter’s key terms. All of
the book’s key terms are compiled, along with definitions, in a Glossary at
the end of the book.

TEACHING TOOLS

When this book is used in an academic setting, instructors may obtain the following
teaching tools:
• Instructor’s Manual The Instructor’s Manual has been carefully prepared and
tested to ensure its accuracy and dependability. The Instructor’s Manual is
available on the instructor companion site.
• Cengage Learning Testing Powered by Cognero is a flexible, online system
that allows you to:

• author, edit, and manage test bank content from multiple Cengage
Learning solutions
• create multiple test versions in an instant
• deliver tests from your LMS, your classroom or wherever you want
• PowerPoint Presentations Microsoft PowerPoint slides are included for each
chapter as a teaching aid for classroom presentations, to make available to
students on a network for chapter review, or to be printed for classroom
distribution. Instructors can add their own slides for additional topics they
introduce to the class. The presentations are available on the instructor
companion site.

ACKNOWLEDGMENTS
I owe a great debt of gratitude to my good friends at Cengage who made this book possi-
ble. Cengage remains the best publisher with which I have ever worked. Everyone at
Cengage put forth tremendous effort to publish this edition on a very tight schedule. My
heartfelt thanks go to Clara Goosman, Product Manager; Senior Content Developer, Kate
Mason; Associate Content Developer, Anne Merrill; and Arul Joseph Raj, Senior Project
Manager, for their tireless work and dedication. I am deeply indebted to Amanda Brodkin,

Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.